Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@wholesaleflyfishing.com. Please note that returns will need to be sent to the following address: The Fly Fishing Place, 69611 Summerville Rd., Summerville, OR 97876

Customers are responsible for purchasing their return shipping label and paying return shipping costs. After purchasing your shipping label, please email the tracking number to info@wholesaleflyfishing.com.

You can always contact us for any return questions at info@wholesaleflyfishing.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom tie orders cannot be returned unless the product is damaged. Damaged custom tie orders are eligible for replacement or store credit.

Exchanges
We do not process exchanges. If you ordered the wrong item, please return it and place a new order for the correct item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Store credit is issued for returns of undamaged standard-stock items. For damaged standard-stock items, a refund is issued to the original payment method. Damaged custom tie orders are eligible for replacement or store credit. Refunds, store credits, or replacements are processed within 3–5 days after the return is received and inspected. Please remember it can take some time for your bank or credit card company to process and post the refund too.